Last updated October 28, 2026
The short version. Request a return from your account, then wait for our instructions. A person at Acme reviews every request. Submitting a request does not authorize a shipment and does not issue a refund, so please do not send a part back until we tell you how. Warranties come from the part's manufacturer and vary by part, so call us for the warranty on a part before you order.
How to request a return
- Sign in and go to Returns in your account.
- Choose the order, the parts and the quantity you want to return.
- Tell us why you are returning it. The more detail you give, the faster we can help.
- Submit the request. You can check its status under Return history.
Bought from us by phone or at the counter? Call 631.581.9199 and we will help you with the return.
What happens next
- We review every request. Someone at Acme looks at the order, the part and your reason.
- We contact you with instructions. If we approve the return, we will tell you where and how to send or bring the part back.
- Do not ship anything yet. A submitted request is not approval. Parts sent back without our instructions can get lost or delayed.
- Refunds come after we receive and inspect the part. Submitting a request does not issue a refund. Once an approved return arrives and is checked, we refund or credit you as described in our instructions.
What can be returned
Whether a part can be returned depends on the part, its condition and how long ago you bought it. To give your return the best chance:
- Contact us within the return window shown on your invoice or given by our staff.
- Keep the part unused and uninstalled, in its original packaging if you can.
- Keep your order number or invoice handy.
Parts that were special ordered, custom built or recored for your vehicle may not be returnable. Ask us before you order if you are unsure.
Wrong part or damaged in shipping
If you received the wrong part or it arrived damaged, contact us as soon as possible. Keep the packaging and take photos of any damage. We will make it right as quickly as we can. See Shipping and Pickup for more about deliveries.
Warranty
Parts we sell carry the warranty of the company that made them. Warranty length and coverage vary by manufacturer and by part, so call 631.581.9199 for the warranty on a specific part before you order. If a part fails under its warranty, contact us and we will help you with the manufacturer's claim process.
Repair and recore work done in our shop is covered as described on your repair invoice. Warranties vary by type of service.
A warranty usually does not cover damage from incorrect installation, accidents, misuse, wrong coolant, overheating caused by another part of the system, or normal wear. The manufacturer's warranty terms decide what is covered.
Acme does not add its own warranty to new parts beyond the manufacturer's warranty. The limits in our Terms of Sale also apply.
Contact us
- Acme Radiator Inc., 49 Carleton Avenue, Islip Terrace, NY 11752
- Phone: 631.581.9199, Classic Radiator 516.293.2175
- Email: [email protected]